One of the FreeRent members contacted us with an almost unbelievable story of gross negligence by EDF (one of the main UK energy providers).
In summary EDF sent a large bill to cover a long period of time approximately two years of backdated bills. The customer assured them they did not switch & sent evidence of bills paid to a different energy provider. EDF ignored all their information this information, which included emails, written letters and telephone calls.
EDF sent a collector round to the house who also ignored all the obvious evidence placed before them and simply said the case will be referred to court. This obviously meant legal advice and lawyers. The case was listed in court to obtain a warrant – and subsequently thrown out of court as this was seen to be a big waste of time and it was obvious that EDF were attempting to obtain money from non customers by any means necessary.
The person involved has incurred court costs in defending this unnecessary action
EDF refuse to pay for their costs and claim the “acted in good faith throughout this matter” – makes you wonder how such a company defines “good faith”.
We wonder how many of these horror stories EDF are responsible for – if you have any, send it to us at freerentteam@freerent.co.uk.
We have contacted EDF to hear what they have to say and we will keep you updated... the saga continues.
Friday, 28 August 2009
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This is typical of EDF. We have a similar situation and will send it through to FreeRent. Thanks for publicising this.
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